1. Home
  2. FAQ
Frequently Asked Questions

Xbazi FAQ – All Your Questions Answered in One Place

Registration, deposits, withdrawals, bonuses, games, and security – everything you need to know about xbazi, all in one place.

📊 FAQ Statistics
60+
Total Q&As
8
Browse by Category
24/7
Live Support
in Bengali
All Answers

🔥 Frequently Asked Questions

1
What do I need to register on xbazi?
2
How do I deposit via bKash or Nagad?
3
What are the conditions for receiving the welcome bonus?
4
How long does a withdrawal take?
5
What should I do if I forget my password?
6
Which sports can I bet on?

By Topic

Didn't find your answer?

Our support team is always ready to help.

Register Log In →
🔍

No results found

Try different keywords or contact our support team.

👤

Registration FAQs

Account Opening & Management

Registration To register with xbazi, you will need: an active Bangladeshi mobile number (for OTP verification), an email address, and your full name and date of birth. You must be 18 or older. The entire registration process takes just 2 minutes.

Registration No, each person is permitted only one xbazi account. Attempting to open multiple accounts using the same mobile number, email address, or payment method may result in all associated accounts being suspended. Multiple accounts Terms & Conditionsis a direct violation of.

Registration Yes, but you'll need to contact our support team to do so. For security purposes, KYC verification must be completed before the change can be made. Reach out via live chat and provide the required identification.

Registration Wait 3–5 minutes first. If you still haven't received it, click the "Resend OTP" button. Make sure your mobile number is correct and active. If SMS is blocked, unblock it. If the issue persists, contact support.

Registration Yes, you can request to close your account at any time. Simply write to the support team. Make sure to withdraw any available balance before closing. Once permanently deleted, your account cannot be reactivated.

Registration On the registration form You'll find the "Referral Code" field in the form. If your friend has a code, enter it there. Using a referral code means both you and your friend receive a special bonus.

Registration Yes, once your mobile or email is verified, you can deposit and immediately Betting or Games Yes, you can get started right away. However, KYC verification must be completed before your first withdrawal.

Registration Each account is allowed one username change. To do this, contact our support team. The new username must be between 4–16 characters and must be unique.
💳

Deposits & Withdrawals

Payment Methods & Transaction Details

Payment After Login Financial Transactions page. Select "Deposit" and choose bKash or Nagad as your payment method. Enter the amount and Send Money to the number provided by xbazi. Confirm with your transaction ID – your balance is usually credited within 5–15 minutes.
  • Minimum Deposit: ৳500
  • Maximum single deposit: ৳50,000
  • No deposit fees

Payment bKash & Nagad: typically 5–15 minutes. Bank Transfer: 1–3 business days. USDT/Crypto: after blockchain confirmation (usually 15–30 minutes). If your deposit hasn't arrived after 30 minutes, contact support with your transaction ID.

Payment Once KYC verification is complete: bKash/Nagad – within 24 hours. Bank transfer – 1–3 business days. Minimum withdrawal ৳500. KYC verification is mandatory for your first withdrawal.

Payment Withdrawals via bKash and Nagad are completely free. Bank transfers may incur a small charge imposed by the bank. Network fees apply to crypto withdrawals.

Payment Please wait 30 minutes and refresh the page. If the issue persists, Financial Transactions Check the transaction status on the page. If there's an issue, contact support with your transaction ID, amount, and time. Most cases are resolved within 24 hours.

Payment Payment methods supported on xbazi: bKash, Nagad, Rocket, bank transfer (all Bangladeshi banks), and USDT (TRC20, ERC20). bKash and Nagad are the fastest and most popular options.

Payment Standard members: up to ৳1,00,000 per day. VIP members: higher limits based on level. Join the VIP programme and level up to increase your withdrawal limit.

Payment Start by finding out the reason for the rejection – common causes include incomplete KYC, unmet wagering requirements, or incorrect payment details. Address the issue and try again. If you need further help, contact support with the details.

Payment No. For security purposes, withdrawals can only be sent to a payment account registered in your name. Transfers to third-party numbers are strictly prohibited and form part of our anti-money laundering policy.

Payment Minimum deposit: ৳500 (bKash/Nagad), ৳1,000 (Bank). Minimum withdrawal: ৳500. Transactions below these amounts are not supported.
🎁

Bonuses & Promotions

Promotions & Rewards

Bonus New members receive a 100% bonus on their first deposit (up to ৳10,000). Conditions: minimum deposit of ৳500, the bonus option must be selected at the time of deposit, and a 30x wagering requirement must be met within 30 days. For more details, on the Promotions page View.

Bonus A wager refers to the number of times you must bet using your bonus funds. For example, if you receive a ৳1,000 bonus with a 30x wagering requirement, you'll need to place a total of ৳30,000 in bets before you can make a withdrawal.

Bonus Absolutely. Bonuses are entirely optional. If you deposit without claiming a bonus, you can withdraw your funds directly with no wagering requirements. However, if you have an active bonus, only your real money balance can be withdrawn until the wagering is complete.

Bonus Log in every day to earn your Daily Login Bonus. Log in 7 days in a row to unlock a special reward. Bonus details on the Promotions page Yes, you will.

Bonus Weekly cashback bonus for all active members. A percentage of your weekly losses is returned as cashback. VIP members receive cashback at a higher rate.

Bonus A reload bonus is a bonus awarded on your second or subsequent deposits. xbazi offers weekly reload bonuses for existing members. on the Promotions page View current offers.

Bonus No, bonus funds cannot be withdrawn directly. You must first complete the wagering requirement attached to the bonus. Once the wagering is fulfilled, the bonus converts to real money and can then be withdrawn.

Bonus You're automatically enrolled in the VIP program. Play regularly, earn points, and level up. Bronze → Silver → Gold → Platinum → Diamond – each level unlocks even greater rewards.
🎮

Games & Betting

Sports & Casino

Games xbazi offers betting on 20+ sports, including cricket (IPL, BPL, T20 World Cup, and more), football, tennis, badminton, basketball, hockey, volleyball, swimming, and many others. Both live betting and pre-match betting are fully supported.

Games Games You'll find: Live Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and 3,000+ slot games. Games are powered by the world's leading providers, including Evolution, Pragmatic Play, and NetEnt.

Games Pre-match: place your bet before the game starts. Live (In-Play): bet in real time while the match is in progress. Live betting features rapidly shifting odds and a whole lot more excitement. xbazi offers both types of betting.

Games Jackpot Playing selected games in this section gives you a chance to win a jackpot. In progressive jackpots, the prize pool grows with every bet placed. Jackpots are entirely random — no strategy or system can influence the outcome.

Games High Roller This section is for players who prefer placing larger bets. Here you'll find high-limit tables, exclusive games, and VIP perks. Access is typically available to Gold-level members and above.

Games Confirmed bets generally cannot be cancelled. However, in certain betting markets, cancellation may be possible within a set window before the match begins. If a match is cancelled or postponed, your stake will be refunded.

Games Sports Betting starts from a minimum of ৳10 per bet. Slot games have a minimum of ৳5. Live Casino tables start at a minimum of ৳100. High Roller tables have a minimum bet of ৳5,000.

Games Yes, most slot games have a demo mode where you can play for free. Live Casino games generally do not offer a demo mode. Winnings in demo mode cannot be withdrawn.

Games Clear your browser cache and refresh the page. Try a different browser or device. Check your internet connection. If the problem continues, let support know.

Games Yes, all games on xbazi use RNG (Random Number Generator) technology, independently audited and verified. Results are completely random and unbiased — no one can predetermine any outcome.
🛡️

Security & Login

Account Security

Security on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email. An OTP or reset link will be sent to you. Use it to set a new password and access your account.

Security Contact the support team immediately. Request a temporary lock on your account. Your password will be reset after identity verification. Enable 2FA going forward and always use a strong password.

Security Go to the "Security" menu in your profile settings. Find the "Two-Factor Authentication" or "2FA" option. Enter your mobile number and verify with the OTP. From then on, an OTP will be sent to your mobile at every login.

Security After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Wait 30 minutes and try again, or reset your password immediately.

Security No. xbazi never sells or shares your personal information with third parties. Your data is only disclosed when required by law. Learn more in the Privacy Policy Read.

Security If you didn't log in yourself, change your password immediately and notify support. Log out the suspicious device via the "Session Manager".

Security Never. No xbazi employee or support agent will ever ask for your password. If anyone does, it is a scam. Always access the website by typing xbazi.ws directly into your browser.

Security Yes – you can be logged in on multiple devices at the same time, including mobile, tablet, and desktop. SMS verification may be required when logging in from a new device.
🪪

KYC Identity Verification

Identity Verification & KYC Process

KYC KYC (Know Your Customer) is the identity verification process. It is required to prevent money laundering, combat fraud, and protect minors. KYC is mandatory on xbazi before your first withdrawal.

KYC A clear photo of your National ID (NID), passport, or driving licence. A selfie holding your ID document. Proof of address (if applicable). All documents must be Bangladeshi.

KYC KYC verification is typically completed within 24–48 hours. During busy periods, it may take 3–5 business days. You will be notified by email or SMS once verification is complete.

KYC The reason for rejection will be sent to your email. Common reasons include: blurry images, expired documents, or a name mismatch. Correct the issue and resubmit. Contact support if you need assistance.

KYC KYC is not required for deposits or gaming. However, it must be completed before you can make a withdrawal, so we recommend verifying early.

KYC All your data is secured with 256-bit SSL encryption. Information is managed in compliance with GDPR standards. Your data is never sold or shared with third parties. For more details, in the Privacy Policy Read.
📱

Mobile App

App Download & Usage

Mobile App The xbazi app can be downloaded directly from xbazi.ws. Download the Android APK file and install it on your device. iOS users can open xbazi.ws in Safari and tap "Add to Home Screen" to use it as a web app.

Mobile App On Android: go to your phone's Settings and enable "Unknown Sources" or "Install unknown apps," then proceed to install the APK file. If you run into any issues, you can use xbazi.ws directly from your browser.

Mobile App Yes, the mobile app includes all the features available on the website: Sports Betting, Live Casino, slots, deposits, withdrawals, and support. The app also offers exclusive mobile features such as push notifications and biometric login.

Mobile App The xbazi app is completely secure. It uses SSL encryption to keep your data protected. Only download the app from the official xbazi.ws website – never from any other source.

Mobile App You'll receive a notification when a new update is available upon opening the app. Simply download the latest APK from xbazi.ws and install it over the existing version. Some features may not work properly if the app is not updated.
💚

Responsible Gaming

Safe Gaming

Responsible Gaming In your Profile Settings, go to "Responsible Gaming" menu. Select "Deposit Limit." Set your daily, weekly, or monthly limit. Limit decreases take effect immediately; increases take 24 hours to apply.

Responsible Gaming In your Profile Settings, go to "Responsible Gaming" menu, select "Self-Exclusion." Choose a duration (from 6 months to permanent). Once confirmed, it takes effect immediately.

Responsible Gaming A cooling-off period is a temporary break lasting from 24 hours up to 6 weeks. During this time, deposits and betting are not permitted. Your account reactivates automatically once the period ends.

Responsible Gaming The xbazi support team is always ready to help. Reach us via Live Chat or at support@xbazi.ws. Gaming problems are a health concern — seeking help is a sign of strength.

Responsible Gaming Absolutely not. xbazi strictly enforces an 18+ policy. Registration or use by minors is completely prohibited. Please keep parental controls enabled on your device.

Why trust xbazi?

Our Service Standards & Commitment

⚡
Fastest Support

Our live chat typically responds within 2 minutes. Feel free to reach out in Bangla — we're here to help in your language.

Join
🔒
Top-Tier Security Standards

256-bit SSL encryption, 2FA protection, and independent auditing – your account and funds are always secure.

Security Policy
💰
Transparent Payouts

You keep every penny you win — no hidden fees. Our withdrawal process is fully transparent and reliable.

View Transactions
🌐
Full Service in Bengali

Website, app, and support – all in Bangla. Built specifically for users in Bangladesh.

About Us
🎯
Fair Gaming

All games use RNG technology and undergo independent auditing. Results are 100% random – no one can manipulate them.

Browse Games
💚
Responsible Gaming

Deposit limits, self-exclusion, and 24/7 support – your well-being is our top priority.

Learn More

Still have questions? Talk to us

💬
Live Chat

The fastest support available. Average response time: 2 minutes. Chat with us in Bangla.

Available 24/7
📧
Email Support

Email us for detailed issues. We'll respond within 24 hours.

support@xbazi.ws
📚
Terms & Conditions

Read on for full terms, conditions, and policies.

Read more →
🛡️
Responsible Gaming

Get dedicated help with gaming issues.

Get Help →
🚀 Get Started Now

Got your answers? Join xbazi now!

Experience the best online betting in Bangladesh. Registration is free, and you'll receive a 100% bonus on your first deposit.

Register for Free Log In
Safe & Trusted 100% Welcome Bonus 24/7 Bangla Support
❓
Have more questions?
Chat with us on
Reach us instantly — help is always on hand.
📧 support@xbazi.ws
বাংলা